2.5MM Sapphire Bracelet White Gold Plated Tennis Bracelet 925 Sterling Silver Women's Bracelet

At Berylcrafts, we are committed to delivering your jewelry safely and promptly. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from our online store.

Processing Time

• Order Processing: Orders are typically processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
• Custom Orders: Custom or personalized orders may take longer to process. Please allow an additional 5-7 business days for these orders.

Shipping Rates and Delivery Estimates

• Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. Rates vary based on the delivery location and the selected shipping method.
• Delivery Estimates: Delivery times depend on your location and the chosen shipping method:

Shipping Locations

• Domestic Shipping: We offer shipping to all states within the United States.
• International Shipping: We currently do not offer international shipping. Please check back as we are working on expanding our shipping destinations.

Order Tracking

• Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through the carrier's website.

Shipping Carriers

• Carriers: We use a variety of shipping carriers, including USPS, UPS, and FedEx. The carrier for your order will be selected based on the best available rate and delivery time.

Shipping Issues

• Delayed Shipping: While we strive to ensure timely delivery, there may be delays beyond our control, such as carrier delays, inclement weather, or customs processing for international shipments.
• Lost or Damaged Packages: If your package is lost or damaged in transit, please contact us immediately at berylcrafts@gmail.com. We will work with the carrier to resolve the issue and ensure you receive your order.

Address Changes

• Correct Address: It is your responsibility to provide the correct shipping address. We are not responsible for packages delivered to an incorrect address provided by the customer.
• Address Changes: If you need to change the shipping address after placing your order, please contact us as soon as possible at berylcrafts@gmail.com. We will do our best to update your address before the order ships.

Customs, Duties, and Taxes

• Responsibility: BerylCrafts is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

At BerylCrafts, we strive to ensure that our customers are satisfied with their purchases. This Refund and Return Policy outlines the conditions under which returns and refunds are accepted and processed.

Returns

• Eligibility for Returns: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Return Period: You have 30 days from the date of receipt to return your item.
• Non-Returnable Items: Custom or personalized items, gift cards, and items marked as final sale cannot be returned.

Return Process

1. Contact Us: Before returning an item, please contact our customer service team at berylcrafts@gmail.com to initiate the return process.
2. Return Authorization: Once your return is approved, you will receive a Return Authorization (RA) number and instructions on how to send your item back to us.
3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

• Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Partial Refunds: There are certain situations where only partial refunds are granted (if applicable):

Exchanges

• Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at berylcrafts@gmail.com and send your item to the address provided in the return instructions.

Late or Missing Refunds

• Processing Time: If you haven’t received a refund yet, first check your bank account again.
• Contacting Your Bank: Then contact your credit card company, it may take some time before your refund is officially posted.
• Further Assistance: If you’ve done all of this and you still have not received your refund yet, please contact us at berylcrafts@gmail.com.

Sale Items

• Refunds for Sale Items: Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Custom or Personalized Orders

• Non-Returnable: Custom or personalized orders cannot be returned or refunded unless they arrive damaged or defective.

Contact Information

If you have any questions about our Refund and Return Policy, please contact us at:

• Email: berylcrafts@gmail.com